Legal - Cancellation & Refund Policy

Last Updated: 01/04/2025

Overview

Sans Web Solutions ("Company," "we," "us," or "our") aims to provide high-quality digital services. This Cancellation & Refund Policy explains how cancellations and refunds are handled for our projects, retainers, and ongoing service engagements.

Cancellation of Services

Project-Based Work

Cancellation Request: If you wish to cancel a project after it has started, you must provide a written notice by email to nikhil@sanswebsolutions.com.

Work Completed: The Client is responsible for all work completed up to the cancellation date.

Refund Eligibility: Refunds for partial work are evaluated on a case-by-case basis depending on the milestones or deliverables already completed.

Monthly Retainers or Subscriptions

Notice Period: A written notice is required at least 7 calendar days before the next billing cycle to avoid being charged for the subsequent period.

Early Termination: If you cancel mid-cycle, no prorated refund will be issued for the unused portion of the term unless specifically stated in your service agreement.

Refund Conditions

Non-Refundable Fees: Any custom development or one-time setup fees are generally non-refundable.

Performance-Based Milestones: Where payments are tied to milestones, refunds may not be possible once a milestone is reached or deliverables have been provided.

Hosting and Third-Party Services: Fees paid to third-party vendors (e.g., hosting providers, domain registrars) are typically non-refundable, subject to the vendor's own policies.

Disputes and Resolutions

If you believe you are entitled to a refund or have a dispute, please contact us at nikhil@sanswebsolutions.com. We will review and respond within 3 calendar days. If we cannot resolve the matter, disputes may escalate under the laws of Indian Governance.

Changes to this Policy

We reserve the right to modify or update this Cancellation & Refund Policy at any time, and any such changes will be effective immediately upon posting on our Site. The "Last Updated" date indicates when the policy was last revised.

Contact Us

If you have any questions regarding this Cancellation & Refund Policy, please contact us at: